By Gift Samuel, The Sight News
Abuja- The Director Customer Care at Etisalat, Mr. Plato Syrimis has allayed the fears of job loss and rumours of the service provider pulling out of Nigeria.
Syrimis who spoke to The Sight News in Abuja on Tuesday, said that what has happened in the last 24 hours is not Etisalat pulling out or shutting down, but relates to the brand name.
He stressed that the name may change but the service Provider remains committed to providing quality service, maintaining its core values, innovations as well as consumer centeredness.
According to him; ” All operations remains the same, Etisalat is a viable business which is still running and nothing will change. The brand name is all that is likely to change, if it does change but our commitment to quality service remains the same.
“You are not going to lose your airtime, you are not going to wake up one day and your network is not functioning. Etisalat is still in Nigeria” he added
He also kicked against some reports claiming that Africa’s Richest man, Aliko Dangote has bought over the brand.
He said; “I am not aware of that, it has not come to my knowledge”.
In the same vein, the Executive Commissioner, Technical Services, Nigeria Communications Commission (NCC) Sunday Dare noted that NCC and the CBN have managed the situation as the 21 million subscribers of Etisalat are at the core.
He further reiterate that; “the lines are still on, the system is still running optimally and not a single staff of Etisalat has been fired”.
Dare added that in spite of the issues, the light has been kept on as a way to add value to the 21 million consumers.
The mobile telephone operator has been running a battle with a consortium of banks over a loan facility totalling $1.72 billion (about N541.8 billion) obtained in 2015 and this has led to international stakeholders pulling out from Etisalat.