COVID-19: CAC Reforms Services to Ensure Safety of Staff, Customers

By Gift Olivia Samuel, The Sight News

ABUJA: Following the need to protect staff and customers while delivering quality services in the face of the Coronavirus (COVID-19) global pandemic, the Corporate Affairs Commission (CAC) has reformed its services to ensure safety.

The Registrar General, Corporate Affairs Commission (CAC) Alhaji Garba Abubakar made this known to newsmen over the weekend while speaking on some of his new reforms and other sundry development in the Commission.

He stated that although there is no recorded cases of the Coronavirus in the Commission, there was still the need to protect the staff and customers, which led to the introduction of a mailing system where customers submit documents through designated courier companies and get their certificates from same companies either by picking it up from the courier company for a fee of N500 or by paying N1500 to get it delivered to their doorsteps.

Alh. Garba Abubakar speaking to Journalists. Image credit/ TheSightNews

He noted that the new policy on mailing was introduced on the 24th of July 2020 and by 10th of August, all other processes will be done either electronically or by mailing the document to CAC, adding the mailing system will replace physical presence of customers. 

According to him, “For the two Lagos offices, this system will come into effect on the 31st of August 2020. So far, over 400 certificates have been dispatched since the commencement of the new system which was started in an attempt to eliminate corruption, and satisfy all concerned”.

Abubakar, disclosed that the mailing system will not stop at certificate dispatch but extend to all other processes, adding that  they will introduce both mailing and electronic system, so that online applications will be done online and the ones that are physical will be sent to the courier company, so as to give the Commission time to concentrate on its work.

While speaking on concerns about Service delivery timelines, he said that as a government institution working from 8.am to 2.pm with less than 15% of staff, service timelines have been suspended and new service timelines cannot be issued, noting however, that the CAC will endeavour to render services in an efficient manner.

He further said that with the mailing and electronic systems, the Commission will be able to come up with a revised service timeline after a reasonable time, adding also, that officers below level 14 will soon be provided with laptops to work from home. 

“We believe we have the responsibility to protect our staff and customers from any health challenges, these are unusual times. With the restrictions under the pandemic, it is almost impossible to provide the services in the manner done in the past.

“So, we are responsible and will continue to provide services to our customers within the purvew of the COVID-19 guidelines. It is unfortunate that the online system has not been fully completed, but  we have a target of December 2020 to have everything electronic”, he stated.

Speaking on the issue of collaboration with the Federal Inland Revenue Service on Tax Identification Number (TIN), he said the two organizations have integrated their services, adding that since May 29, 2020, all certificates issued by CAC has the TIN, making it mandatory for customers to visit the FIRS.

He listed other reforms that have been introduced to include: elimination of manual searches by customers which he said compromises the service; and Introduction of Consent for Associations that are being registered under Part C.

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